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Home >> Policies
Policies

PRIVACY POLICY:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.  Your order information will not be used for any purpose other than shipping out orders accurately.

SECURITY POLICY:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY:

We offer a 7-day Money Back Guarantee on almost every product we offer. Please call customer service at 516-694-6000, in advance to obtain an RMA number (Return Merchandise Authorization) within 7 days of receipt of the order. All refunds will be provided as a credit to the credit card used at the time of purchase within 14 business days upon receipt of the returned merchandise.

SHIPPING POLICY/DELIVERY POLICY:

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. If you’re trying to estimate when a package will be delivered, please note the following:

Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express shipping (1 to 3 days), please call us at 516-694-6000 for an estimate.

SHIPPING AND HANDLING COSTS:

Orders less than $600 (before tax) ship for $11.95 using UPS ground typically. Orders $600+ ship UPS ground for free. Express (1 to 3 day) shipping is never free, however, depending on your location you may still receive packages in that time frame.

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state (New York) orders will be charged 8.5% sales tax.

 

Shipping & Handling Charges

- FREE Ground Shipping for orders over $600! Shipping & Handling is $11.95 for all other standard orders. There is a flat rate of $30 for standard shipping to Canada, Puerto Rico, Hawaii, or Alaska. Shipping to these locations increases in increments for every $500 spent. All orders placed after 2 PM EST will be shipped out the following business day so plan your shipping method with that in mind when ordering online if you need express shipping.

- For Next Day, 2-Day, or 3-Day please select shipping method from drop down menu in your shopping cart or call us at 1-877-723-4672 or select type of shipping

- Price for overnight, 2-Day, and 3-Day varies by weight and in certain cases, additional shipping chargers could be needed (i.e. product weight is too great for estimated shipping rate that may be selected in which case you would receive a call from us regarding that issue. We do NOT ship on weekends or ship packages to arrive on weekends unless called in.                               

 
 
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Meet Us Meet Us
Office Location:

ECM Electronics
28 Baiting Place Rd
Farmingdale,NY 11735
ph:516-694-6000
fax:516-694-9477
 
You can meet us at conventions across America! Call us to find out which show is nearest to you.  You can see us in the following cities:
 
Las Vegas, NV
New York, NY
Orlando, FL
Atlantic City, NJ


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